I am in agreement with Scott that
businesses need to focus on the New rules of Marketing and PR. Scott, like most
consumers in this new land of social media are looking for authenticity,
building relationships and providing education of a product and not to be sold
on the product. The new rules can be
targeted to specific niche markets, where traditional advertising could not
accommodate (Scott, 2014, pg. 16). Scott also points out that most people have
performed independent research (Scott, 2013, pg. 15) prior to purchasing a
product and need not be sold on the product. A great example to this when Scott
is describing his experience with auto shopping online. In a article
by Scott Gerber, he notes “people love to buy, but they hate to be sold and companies
currently celebrating the most success in social media focus on engagement,
nurturing relationships and sharing value through their social outreach”
(Gerber, 2014).
While
I agree that the rules need to change, I also feel that some Marketing and PR
“old rules” should stay in place. As
Scott notes, if “other programs are working for you, that’s great! Please keep
going. There is room in many marketing and PR programs for traditional
techniques” (Scott, 2014, pg. 15). I feel that there does need to be a healthy
mix of the two and this is where IMC plays a role.
Old Rules of Marketing
Advertising
was exclusively about selling products. In today’s social media error, this
rule should be tossed out. As Scott references several times that the new rules
are about educating, interaction and building relationships, if all these goals
are accomplished via social media, the sale of the product will be there.
Advertising
needed to appeal to the masses. I feel this rule should go. The focus here
should be with niche markets. One advertising platform will work in certain
situations, and in others it will not.
You really need to know your audience before choosing the correct
platform. This allows you to target them in an individualized manner as well as
an untapped market.
Old Rules of PR
Jargon
was okay because the journalists all understood it. This rule should be
tossed. Not everyone is a journalist and
is able to understand the language they use.
As a consumer if you don’t understand something you probable will not
buy or use it.
The
only way to get ink and airtime was through the media. This rule should be
tossed out. Scott notes with social media, we communicate directly with our
audience, bypassing the media filter completely (Scott, 2013, pg. 35). With all
the different social media platforms, consumers are able to chose which ones are
right for them, which ultimately allows control from both the business and
consumer.
References
Gerber, S. (2014, January 27). 9
ways social media will change in 2014. Retrieved from http://mashable.com/2014/01/27/social-media-marketing-2014/
Scott, D.M. (2013) The New Rules of Marketing and PR.
Hoboken, NJ: Wiley.